Frequently Asked Questions

Once you place an order on our website we will review the order to see if you requested delivery.  Then we will check for pricing accuracy and make sure there are no issues or special requests. 

Once all that is checked we will send the final invoice to the email you gave us.  This invoice will include a payment link for you to submit payment. We do require the full balance due by time of pickup or delivery.  You can choose to pay with card or with PayPal for more payment options like pay in 4 installments

Yes we do offer delivery!   When you go to confirm the reservation put it will ask you if you want to pickup or request a delivery quote. that is where you will input the delivery address. We will try to accommodate your schedule as best possible to get your equipment to you.  

Delivery to within 10 miles is included, but outside that the charge is $1.25 per mile from from our office with a $25 minimum delivery charge.

Delivery options on the weekend are usually at an upcharge because of staffing, however we can usually deliver on the Friday before the event at standard shipping rates without adding cost to your equipment rental.

Typically we rent most items by the day.  Due to our busy schedule on the weekends, we normally charge a single day for whole weekend as if you only had the equipment for one day.  So if you try to book for a Saturday we may change it to Friday through Monday to accommodate product recovery and cleaning!

In that case you will only be charged for one day but can have access to the equipment for the whole weekend

Yes!  Feel free to keep any unused cups or straws that come with your package. These are included in the price of your package so this will not cost you any extra.

Description

Yes, you can make last-minute additions or changes to your party rental order, subject to item availability. If you realize you need additional items or want to modify your order, please contact our team as soon as possible. We'll do our best to accommodate your requests and update your order accordingly. Keep in mind that last-minute changes are subject to availability, so it's a good practice to reach out to us well in advance of your event to ensure that we can meet your requirements. We're here to help you create the perfect party setup.

We do offer slushie mix for purchase, however you do not need to use that if you do not want to. Most types of juices work, with our personal recommendation being Hawaiian Punch. You can also use margarita mix or wine slushie mix following the directions on the packaging to have more adult oriented drinks. ;)

In the event that party rental items are damaged or stained during your event, please inform us as soon as possible. Our team will assess the extent of the damage or staining, and you may be charged for any necessary repairs or replacements. We recommend reviewing our rental agreement for specific terms and conditions related to damage and stains. We understand that accidents can happen, and we appreciate your timely reporting of any issues to help us ensure the quality of our rental items.

In most cases your security deposit will be returned within three to five days of the return of your equipment. We just need time to assess any damage and make sure there is no abnormal wear or excess dirt.

All cancellations with at least two weeks notice eligible for full refund.  Less than two weeks notice has the options of refund minus Security Deposit, Change of Date (subject to availability), or equipment substitution (subject to availability).

Absolutely! It might be a tight fit for some of our larger options, but you can make it work with a bit of creativity.  We also work with some local indoor venues to allow for Year-Round Fun

In case of Winds over 15 mph: The bounce houses should not be used and the tents should be checked regularly to make sure the securement straps are tight and in place.

In case of Rain: tents can be used with rain but the bounce houses should not be used in anything more than a drizzle because they become slippery and could be dangerous.  All electrical equipment should be kept safe from rain and moisture.  All Equipment should be dried thoroughly before returning to us.

See our cancellation policy for information on refunds.

Any or damages or accidents because of not following these guidelines is the liability of the Renter, and they may not hold  Gottfried Entertainment or their associates or contractors liable in any way. 

Our equipment is checked after each use for any damages or safety issues.  We will send all equipment needed for standard safe use of our products.  We expect you to check the equipment when receiving it to make sure there are no issues.  If you find any damage or safety issues immediately notify us, so we can make sure to get things fixed. 

Normally your Homeowners or Business Insurance should cover for any accidents or issues so we do not require extra insurance for personal use. However the renter may be liable for any damages and injuries during the rental period. 

By using our equipment you agree to hold harmless Gottfried Entertainment and their associates or contractors.  And you agree to pay for any damages or equipment loss due to improper use or negligence.