Frequently Asked Questions

Once you place an order on our website we will review the order to see if you requested delivery.  Then we will check for pricing accuracy and make sure there are no issues or special requests. 

Once all that is checked we will send the final invoice to the email you gave us.  This invoice will include a payment link for you to submit payment. We do require the full balance due by time of pickup or delivery.  You can choose to pay with card or with PayPal for more payment options please ask.

Yes we do offer delivery!   When you go to confirm the reservation put it will ask you if you want to pickup or request a delivery quote. that is where you will input the delivery address. We will try to accommodate your schedule as best possible to get your equipment to you.  

Delivery charge is $1.50 per mile from from our office with a $25 minimum delivery charge.

Weekends are our bussy times, so be patient we will do our best to meet your requested times.  And be sure to keep your phone handy for updates on our ETA.

Typically we rent most items by the day.  Sometimes the item you booked may not be booked a second time that weekend, in which case we may be able to accommodate an extras days use at no additional charge. 

We will let you know when we are setting up delivery or pickup times if this is possible.

In order to gaurantee the rental will be available for your use make sure to select the correct dates and times that you are requesting the equipment.

Yes!  Feel free to keep any unused cups or straws that come with your package. These are included in the price of your package so this will not cost you any extra.

Description

Yes, you can make last-minute additions or changes to your party rental order, subject to item availability.

If you realize you need additional items or want to modify your order, please contact our team as soon as possible at 567-674-7220. We'll do our best to accommodate your requests and update your order accordingly. Keep in mind that last-minute changes are subject to availability, so it's a good practice to reach out to us well in advance of your event to ensure that we can meet your requirements. We're here to help you create the perfect party setup.

We do offer slushie mix and Margarita Man mix for purchase, however you can elect to use your own mix. Most types of juices work, with our personal recommendation being Hawaiian Punch.

It is important to note that the sugar content is vey crucial to proper slushing, and the brix should be around 13%.  Our mixes are specially formulated for these machines so if you are not using our mixes we can not guarantee how well it will slush.

In the event that party rental items are damaged or stained during your event, please inform us as soon as possible. So we can make sure everything is taken care of.

Our team will assess the extent of the damage or staining, and notify you of any additional actions needed.

We recommend reviewing our rental agreement for specific terms and conditions related to damage and stains. We understand that accidents can happen, and we appreciate your timely reporting of any issues to help us ensure the quality of our rental items.

If a security deposit is charged we will process the equipment and make necessary refunds typically within one week.  Starting in 2025 we will be starting to do away with security deposits and instead charge a percentage of the final rental price to secure the reservation.  This deposit will count toward your overall rental cost.

Cancellation policy:

Greater than 30 days: 

Cancellations with more than 30 days notice eligible for: Full Refund, change of dates, change of equipment, or full credit towards future events.

At least 2 weeks:

Cancellations with at least two weeks notice eligible for Refund minus deposit, or change of date or change of equipment  (Deposit eligible to roll over for a future event within 365 days)

Less than 2 weeks:

Less than two weeks notice eligible for (Change of Date (subject to availability), or equipment substitution (subject to availability). 

eligible to roll Credit over for a future event within 365 days

Absolutely! It might be a tight fit for some of our larger options, but you can make it work with a bit of creativity.  Let us know when booking if you plan on using them indoors as we may have to send weights instead of stakes.  We also recommend checking the dimensions and making sure there is plenty of room in the venue you are using.  We also work with some local indoor venues to allow for Year-Round Fun

In case of Winds over 15 mph: The bounce houses should not be used and the tents should be checked regularly to make sure the securement straps are tight and in place.

In case of Rain: tents can be used with rain but the bounce houses should not be used in anything more than a drizzle because they become slippery and could be dangerous.  All electrical equipment should be kept safe from rain and moisture.  All Equipment should be dried thoroughly before returning to us.

Weather cancellations must be made prior to delivery and will result in credit towards next event.

See our cancellation policy for information on refunds.

Any or damages or accidents because of not following these guidelines is the liability of the Renter, and they may not hold  Gottfried Entertainment or their associates or contractors liable in any way. 

Our equipment is checked after each use for any damages or safety issues.  We will send all equipment needed for standard safe use of our products.  We expect you to check the equipment when receiving it to make sure there are no issues.  If you find any damage or safety issues immediately notify us, so we can make sure to get things fixed. 

Normally your Homeowners or Business Insurance should cover for any accidents or issues so we do not require extra insurance for personal use. However the renter may be liable for any damages and injuries during the rental period. 

By using our equipment you agree to hold harmless Gottfried Entertainment and their associates or contractors.  And you agree to pay for any damages or equipment loss due to improper use or negligence.